Cookie Policy

This Cookie Policy explains how we use cookies and similar tracking technologies when you visit our online gaming platform. By continuing to use our services, you acknowledge that you understand and consent to our use of cookies as described in this policy, which complies with UK data protection legislation including the UK GDPR and the Privacy and Electronic Communications Regulations.

What Are Cookies

Cookies are small text files that are placed on your device when you visit our website. These files contain information that is transferred to your device's hard drive and allow our platform to recognise your browser and capture certain information. Cookies help us provide you with a personalised gaming experience and enable essential functionality for our online casino services.

We use various types of tracking technologies beyond traditional cookies, including web beacons, pixel tags, and local storage objects. These technologies work together to enhance your gaming experience while ensuring the security and integrity of our platform operations.

Types of Cookies We Use

Essential Cookies: These are necessary for our website to function properly and cannot be switched off. They enable core functionality such as security, network management, and accessibility features required for gaming operations.
Performance Cookies: These collect information about how visitors use our website, including which pages are visited most often and if users receive error messages from web pages during their gaming sessions.
Functionality Cookies: These allow our website to remember choices you make such as your username, language preferences, and gaming settings to provide enhanced, personalised features.
Targeting Cookies: These may be set through our site by our advertising partners to build a profile of your interests and show you relevant gaming promotions and advertisements.

Purpose and Legal Basis

We use cookies for several purposes within our online gaming platform. Our legal basis for processing varies depending on the specific purpose. Essential cookies are processed based on legitimate interests to ensure website functionality and security. Performance and functionality cookies rely on your consent, while some targeting cookies may be based on legitimate interests for fraud prevention and responsible gambling measures.

The data collected through cookies helps us maintain the highest standards of player protection, comply with UK gambling regulations, and provide personalised gaming experiences. We also use this information to detect suspicious activities and prevent unauthorised access to player accounts.

Cookie Categories and Functions

Authentication cookies that verify your identity and maintain your logged-in status during gaming sessions
Security cookies that help identify and prevent fraudulent activities and unauthorised account access
Preference cookies that remember your gaming preferences, language settings, and display options
Analytics cookies that help us understand player behaviour and improve our gaming platform
Marketing cookies that enable us to deliver relevant promotional content and responsible gambling messages

Third-Party Cookies

Our platform may contain cookies from third-party service providers who assist us in delivering our services. These include payment processors, game providers, analytics services, and advertising networks. Each third party has their own cookie policy and practices for handling the information they collect through their cookies.

We work only with reputable third-party providers who comply with UK data protection laws and gambling regulations. However, we recommend reviewing the privacy policies of these third parties to understand how they handle your information independently of our services.

Managing Your Cookie Preferences

You have several options for managing cookies on our platform. You can access our cookie preference centre at any time to adjust your settings for non-essential cookies. This tool allows you to accept or decline specific categories of cookies while maintaining the essential functionality of our gaming platform.

Use our cookie preference centre to customise your settings by category
Modify your browser settings to block or delete cookies entirely
Opt out of targeted advertising through industry preference tools
Contact our customer support team for assistance with cookie-related queries

Browser-Specific Cookie Controls

Google Chrome: Access Settings, click Advanced, then Privacy and Security, followed by Content Settings and Cookies to manage preferences
Mozilla Firefox: Navigate to Options, select Privacy and Security, then adjust Cookie and Site Data settings according to your preferences
Safari: Go to Preferences, click Privacy tab, and select your desired cookie blocking level from the available options
Microsoft Edge: Access Settings, select Privacy and Services, then adjust cookie settings under the Privacy section

Data Retention and Storage

We retain cookie data for varying periods depending on the type and purpose of the cookie. Session cookies are deleted when you close your browser, while persistent cookies remain on your device for predetermined periods ranging from days to years. Essential cookies typically have longer retention periods to maintain security and functionality.

All cookie data is stored securely and in compliance with UK data protection regulations. We regularly review our retention practices to ensure we only keep data for as long as necessary to fulfil the purposes outlined in this policy.

Updates to This Policy

We may update this Cookie Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. When we make significant changes, we will notify users through prominent notices on our website or direct communication methods. Continued use of our services following policy updates constitutes acceptance of the revised terms.